You can save the member self-service site as a Bookmark in your preferred browser. The member self-service site can be accessed on any device via the web address: https://selfservice.dc35funds.com Like most other websites, you have the ability to save the mobile site as a bookmark and access it through a browser on your mobile device or smartphone.
To install an icon on your tablet or smartphone, you save a home screen icon on the device. In technical terms, the app is a web app which is a little bit more flexible than an app you download from the Apple or Google stores (so the process is a little bit different).
Once you have registered for and activated your member self-service account, you will save an icon on your home screen which looks like any other app. We have provided a few links to instructions and demonstrations found on the web that clarify how to complete this action. Please note that the instructions will vary across both devices and browsers so you will want to take that into consideration.
You can find the instructions for both Android and Apple smartphone and tablet devices here.
Please note that, in some instances, this option might not be available on the device, but this is not a limitation of the member self-service app.
Information on your profile page can be updated by selecting the Update My Member Information button on that page. Please note that changes generally take up to 48 hours to be reflected.
The member information that is displayed on the Profile page is sourced directly from the benefit administration system that the Fund Office uses to process your benefits. If you would like to change/edit/update information you can do that using the Update My Member Information button. For information that is not able to be changed using this button, such as your beneficiaries, date of birth, marital status, or local information, you must contact your local Fund Office.
The Eligibility page on the mobile app and member self-service website reflects your current health eligibility status and plan information as recorded in the system. If this information looks out of date or incorrect, please contact the Fund Office
The purpose of the member self-service site and mobile app are to provide better service with greater efficiency. We hope to accomplish this by: - Giving members easy access to information about their benefits anytime, anywhere - Allowing members to get answers without calling the fund office - Providing a new channel for communicating with members electronically - Improving data quality by encouraging members to update their information
As part of the registration process, you are required to set a strong password. The password strength requirements are as follows and can also be found above the password text boxes on the registration page: Must be 8 characters long, and must have at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 symbol (!@#$%^&).
MIDIOR Consulting is a third-party vendor that was contracted to develop this member self-service site and mobile app. For more information on MIDIOR, you can visit their website: https://www.midior.com.
To register for Member Self-Service, please provide the following information: 1. Union ID 2. Last four digits of your Social Security number 3. Valid email address 4. Date of birth
Ensure that all information is accurate to complete your registration successfully. If you encounter any issues, please contact support at the fund office for assistance.
Your Union ID number is a unique personal identification number that is assigned by the Union and used in the context of the benefits administration system.
There are several downloadable forms located on the “more” tab. If you have any questions regarding these forms or can’t locate a form you’re looking for, please call the Fund Office.
Members can securely upload completed forms to the Fund Office by using the “Upload a File or Image” feature located on the “more” tab. The Fund Office require these forms be signed with the handwritten signature of the member. A representative will contact you in the event an uploaded form does not meet the requirements of the Fund Office.